Open the secure tracking page
The tracker is provided through the True One Fix customer system. Have your repair ticket number and the last four digits of the phone number on the ticket ready.
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Tampa Bay Mac service
Track your Mac repair.
Follow your MacBook or iMac repair with the ticket number provided at intake and the last four digits of your phone number.
Know what happens next
Status tracking helps you follow intake, diagnosis, approval, repair and testing. We explain the finding and estimate before any repair begins.
If the required work changes materially after approval, we contact you before proceeding with additional work.
Need help?
Keep the ticket number nearby.
If the tracker cannot match your details, call the shop at (813) 461-4141. We can verify the ticket and help you understand the current status.
Many common repairs can be completed the same day when diagnosis, model-specific parts and testing allow. Completion time is confirmed after inspection.
Free diagnostic & estimateWe diagnose the problem and explain the proposed repair before you decide.
Your approval comes firstNo repair begins until you approve the work and device-specific estimate.
Transparent trackingUse your ticket number to follow repair progress and status updates online.
90-day labor warrantyCompleted repair labor is covered for the repaired issue, subject to warranty terms.